• ARIESSA, trgovina in storitve, doo (hereinafter: company ): is a developer and provider of its own online store – https://ariessa.si/ (hereinafter: online store ) and the seller of products on it. < / li>
• General Terms and Conditions of the Online Store https://ariessa.si (hereinafter: General Terms and Conditions ): with these General Terms and Conditions, the company regulates the conclusion of distance contracts with consumers via the World Wide Web, in accordance with the Consumer Protection Act, the Electronic Commerce Act and the Electronic Communications Act, the Consumer Protection against Unfair Commercial Practices Act. , and other laws and regulations constitutes an information society service, and requires the company to provide the consumer with the information covered here. The latest version of these Terms and Conditions is permanently posted at: https://ariessa.si/pogoji-poslovanja/ ,
• Online Store Visitor (hereinafter: User or Visitor ): is a person , who has visited or navigated the online store and its subpages,
• purchase : concluding a distance contract for the purchase of selected products by placing an online order, at the published price and in accordance with the terms and conditions of the General Terms and Conditions, valid at the time of placing the order,
• consumer: under the Consumer Protection Act, a consumer is a natural person who acquires or uses goods and services for purposes outside his professional or gainful activity ,
• Customer: is a user who has successfully made a purchase in the online store. If the customer does not meet the definition of a consumer (eg a purchase in an online store is made by a legal entity), the company is not obliged to offer such a buyer the guarantees granted to consumers in accordance with the Consumer Protection Act. In such cases, the company reserves the right to inform the non-consumer buyer after the purchase which parts of these General Terms and Conditions apply or regulate their relationship.
• Registered User : is a visitor who, by entering the required information and clicking on the “Login” button and providing their consent to the terms of these Of the General Terms and Conditions, register your user account in accordance with the “User Account Registration” section of these General Terms and Conditions.

These General Terms and Conditions constitute a contract between the Company and the Customer , which the Customer enters into with the Company in relation to the selected products on the subpage of its cart at the time it clicks on “Submit Order” button.

Customers are kindly requested to read the terms contained herein carefully before making any purchase on the online store.

The buyer is always bound only by the latest version of these General Terms and Conditions, which is valid at the time of purchase and as such has always been available at https://ariessa.si/pogoji-poslovanja/ . Purchases already made will always be judged in accordance with the General Terms and Conditions in force at the time of each purchase.

In the event of a conflict between the provisions of these General Terms and Conditions and any other company policy, the provisions that are more specific to the subject matter shall apply.

If the competent court or other competent authority decides that any provision of these General Terms and Conditions is null and void or otherwise unenforceable, the remaining provisions of these General Terms and Conditions shall remain in full force and effect. .

Nothing in these Terms and Conditions creates a representation or partnership relationship between the Company and the User or Customer.

The contents of the online store are available to consumers in Slovene, Croatian and English, and the company also conducts its business in these three languages, whereby the contract with the company cannot be concluded in another language.

These General Terms and Conditions do not regulate the protection of personal data and the use of cookies in connection with the online store, and do not offer information under Article 13 of the General Regulation on Personal Data Protection (GDPR), rather, this area is defined in the General Information on Personal Data Protection, which is published at the link: .

Upon implementation of additional services and technologies, in the event of new circumstances and in all possible other cases that contribute to this, the company reserves the right to change these General Terms and Conditions. If these General Terms and Conditions are changed, the company will do everything in its power to inform users or customers through the usual electronic communication channels (eg e-mail sent to the e-mail address of the user or customer), or through notification, which will be published on the online store.

The publication of the above notice and the fact that the customer clicked on the “Submit Order” button and placed a new order after the change of these General Terms and Conditions represent the buyer’s consent to the relevant change of these General Terms and Conditions. span>

If the buyer does not agree with the change of these General Terms and Conditions, he is obliged to inform the company no later than the award of a new order under the amended General Terms and Conditions, in which case the company has the right to refuse doing business with such a buyer or withdrawing from the concluded contract within the withdrawal period previously agreed with the buyer.

On the subpage https://ariessa.si/pogoji-poslovanja/ online stores will otherwise always be published only those General Terms and Conditions that are in force at the time.

The “Mandatory information provided by the company to consumers before purchasing products at a distance” covered by these General Terms and Conditions forms an integral part of the contract between the company and the customer, which as such may be subsequently (ie after the purchase) are changed only with the express consent of both parties.

User account registration and registered user responsibility

The online store can be purchased as a visitor or registered user. The visitor can register a new user account by entering their name, surname, e-mail address, physical delivery address, delivery phone number and password to access the account on the appropriate subpage, and click on the “Register” button.

If the user wishes to change his data later, he can do so by contacting the company via e-mail shop@ariessa.com .

The User warrants to the Company that all information provided by him in connection with the registration of his user account is accurate, true and correct, and that he will not use the online store in violation of these General Terms . The company is not responsible for the misuse of personal data, insofar as these are the sole result of an error or security flaw on the part of the user.

If a visitor provides inaccurate, untrue and incorrect information to the company when registering a user account, or if the company has reasonable grounds to believe that the information is inaccurate, untrue, incorrect, the company has the right to terminate all registered user accounts such a visitor.

Each user is solely responsible for all activities on and in connection with their user account and is obliged to protect their username and password from unauthorized use. In case of unauthorized use of the user account and / or password, or on suspicion that someone has committed a crime with his user account, or otherwise caused damage, the registered user is obliged to immediately notify the company via e-mail shop@ariessa.com .

The competent court may order the company to stop or prevent the infringement committed by the user in the online store, or to remove or deny illegal content for the purpose of detecting and preventing criminal offenses, protection of privacy, protection of classified information and business secrecy. Such a proposal may also be submitted to the court in the public interest by the competent administrative authorities in accordance with sectoral legislation, and the company will in all such cases and if this is not inconsistent with the order or applicable regulations, notify the user via e-mail.

The Company permanently retains this (latest) and past versions of these General Terms and Conditions. Any customer may at any time request the company to provide him with those General Terms and Conditions that were valid at the time of his purchase. These are provided to him free of charge by the company on a durable medium, and the relevant General Terms and Conditions constitute a valid contract between the buyer and the company.

In the above case, you can contact the company at any time by sending:

– Email to: shop@ariessa.com

– or a physical request to:

ARIESSA, trgovina in storitve, doo

Ljubljanska cesta 6

3000 Celje

Responsibility for the operation of the online store

The company strives to ensure that access to or use of the online store through the usual means of communication is available to all users in a continuous, uninterrupted and secure form, but this can be hindered by many factors that the company does not have to affect.

As a result, the company is not liable to users of the online store in connection with the delayed operation of the online store and the possible inability to access related content and products offered on the online store, and regarding transferred data, photos, video and audio content and other published content, to which the user agrees by using the online store.

In the event of major serious downtime of the online store, the company reserves the right to cancel all orders placed during the partial or complete failure of the online store, and the company in such cases will always inform all users who have validly placed their orders at that time, and have individually agreed with them on a possible refund of the purchase price or delivery of products.

The company provides access to the online store by users through communication and free of charge, and the use and access to the online store may be associated with costs that are beyond the company’s influence (e.g. electricity costs, payment for internet connection, payment for mobile data transfer to the operator, etc.).

The competent court may order the company to stop or prevent the infringement committed by the user in the online store, or to remove or deny illegal content for the purpose of detecting and preventing criminal offenses, protection of privacy, protection of classified information and business secrecy. Such a proposal may also be submitted to the court in the public interest by the competent administrative authorities in accordance with sectoral legislation, and the company will in all such cases and if this is not inconsistent with the order or applicable regulations, notify the user via e-mail.

The security of the technical and communication means used, the network, the electronic mailbox used, or the address, passwords and user account is the responsibility of the individual user or customer.

Use of the online store by minors and persons with reduced or deprived legal capacity

When visiting, navigating and making a purchase in an online store, the visitor always guarantees to the company that he is at least 18 years old and that he has the appropriate legal capacity to enter into a contract.

Company does not accept orders from persons under the age of 18 or persons with limited or deprived legal capacity. All such people must leave the online store immediately before navigating the online store, confirming the installation of cookies, making a purchase or other interaction.

The process of making a purchase in the online store was created taking into account the principle of minimizing personal data. As a result, the company does not collect the years of birth of users, nor information on whether the user or buyer has full legal capacity to make a purchase in the online store.

As a result, the company knowingly does not offer products from the online store offer to minors or persons with limited or deprived legal capacity, and does not knowingly process any personal data related to them, and does not offer free access to products that could be harmful to children.

If the company subsequently finds that it is processing personal data of a minor or a person with limited or deprived legal capacity without the consent of a parent or guardian, it will do everything necessary to all personal data provided by such persons shall be deleted and any contracts concluded shall be terminated.

If the parents or guardians of a minor or a person with reduced or deprived legal capacity find out that their child or client is using an online store, or find that such a person is with the company despite the above prohibition use of the purchase, you can report this to the company at shop@ariessa.com , and the company will withdraw from the contract and delete all personal data of such person. In such cases, the chapter “Withdrawal from the contract by the company” or the chapter “Withdrawal from the contract” of these General Terms and Conditions shall apply mutatis mutandis.

The company will not knowingly communicate or advertise to individuals who have been notified, or the company itself has determined that they are under 16 years of age, or that they have limited or deprived of legal capacity .

The user makes a purchase in the online store by performing the following steps using a communication tool:

• navigate the online store through a browser that the user opens on their own device;
• search and view products in the online store offer
• view an individual product by clicking on the product image and selecting the quantity to purchase;
• add the selected product to the cart by clicking the “Add to cart” button;
• clicking on the image of the cart in the upper right corner and the button “Show cart” or “Checkout” follows the transition to the penultimate or last step of completing the purchase;
• Before completing the purchase, the “Cart” subpage reviews the products in the cart, their quantities, prices and possible discounts. At this point, you also change the quantities of products in the basket, review the total price including VAT and shipping costs under the item “Amount”. By clicking on the “Continue to checkout” button, the customer visits the final purchase step;
• The customer reviews and selects a payment method on the end-of-purchase subpage, and adds promotional codes and coupons. The buyer must also choose the delivery address, the required delivery information and the method of payment. The purchase completion subpage represents the final purchase step and is intended to review the composition of the entire order along with the purchase payment amount, which also includes shipping costs. By clicking on the “Buy Now” button, the customer places his order and receives an order confirmation via e-mail. In the case of the payment method via the VALÚ Moneta or PayPal service, a page with all the details for the bank transfer is displayed after confirmation. If the customer chooses the method of payment by credit card, the so-called HPP page (Hosted Payment Page) is loaded via HTTPS protocol and SSL certificate, where the customer enters credit card information and the payment amount is immediately debited to the transaction account. . If an error occurs in the transaction, the customer is notified and redirected to the order page within his account in the online store, where he has the option to re-execute the transaction.
• the written order confirmation contains a summary of the entire order together with the order number, order status, indication of the ordered products, their quantities and prices and the total price of all products related to charges the buyer and includes all shipping costs, taxes and any other charges;
• upon confirmation of the order, the company may also notify the buyer by e-mail of the estimated delivery time, if it differs from that published on the online store at the time of purchase , where, when these two deadlines differ, the buyer may withdraw from the contract (order) without any consequences, and the company will refund the payment made (see the section “Withdrawal from the contract” of these General Terms and Conditions). In a separate message, the customer also receives an order tracking code when the order is shipped to his address.

Withdrawal from the contract by the company

The company reserves the right to withdraw from the concluded contract for a justified reason, despite the receipt and confirmation of the order, when:

– despite the company’s continued efforts to ensure that the quantities offered in the published offer of products on the online store represent their real stock, the ordered products from the confirmed order are no longer available;

– an obvious error or material error was detected in the description or price of the product;

– the customer knowingly provided the company with incorrect or untrue information, in particular with a view to circumventing any age limit on the purchase of products or use of the online store or for any other purpose that is manifestly misleading; </span >

– the payment has been declined or cannot be made, as indicated by the payment service provider or payment method concerned;

– the company receives a notification from a competent public authority or payment service provider or payment method about the misuse of a bank card, or about any other misuse or existence of a criminal offense that dictates the cancellation of the contract or payment ;

– it can be concluded from the past relations between the company and the buyer that the buyer will abuse the right to return the products that belong to him as a consumer under the Consumer Protection Act;

– the buyer, who is not a consumer but a legal entity, is perceived to have initiated or existed in bankruptcy or other liquidation proceedings, which could make payment more difficult;

where the provisions of “Refund to Customer in the event of withdrawal” of these General Terms and Conditions will apply mutatis mutandis.

When ordering a larger quantity of products or. When ordering a product worth more than EUR 100.00, the company reserves the right to reject the method of payment on delivery and propose other possible methods of payment, even if the customer has already placed the order, of which the customer will be duly notified.

Before placing an order, the user is enabled through a graphical user interface to, with immediate effect, easily and without difficulty:

When purchasing products, the company forwards the invoice to the customer in the form of a .pdf document to his electronic invoice. The invoice lists the itemized price, along with any other costs associated with the purchase.

The buyer is obliged to check the correctness of the submitted data before placing the order. The company does not consider subsequent objections regarding the correctness of the issued invoices.

Shipping

The company works with a variety of delivery partners of its choice.

The company and its delivery partners deliver products in the Republic of Slovenia and within the European Union.

It is also possible to pick up in person at the locations of Ariessa d.o.o. Ljubljanska cesta 6, 3000 Celje within regular working hours or at a pre-agreed pick-up point, with advance payment by proforma invoice or with immediate payment via the online store. Products cannot be paid for at headquarters.

Estimated delivery time

Delivery delivery times are typically between 08:00 and 20:00 (Monday to Friday) or 08: 00-14: 00 (Saturday).

The estimated delivery time is usually 3-5 business days, with the delivery time from the moment the company delivers the product to the delivery service outside its influence. < / strong>

Delivery times may be extended during holidays and weekends.

Consequently, the company reserves the right to extend the estimated delivery time by 48 hours and is not liable for any damage that may occur to the buyer or a third party because the delivery partner has exceeded the scheduled delivery deadline, or due to the occurrence of other circumstances that also lie outside the influence of society (eg natural disasters).

Shipping cost

The price of delivery to all places within the Republic of Slovenia is charged according to the price list below, except in cases where the total amount of the entire order reaches or exceeds the amount of 80 EUR, with postage free in such cases , as long as the items are in the same warehouse and part of one package. If the items cannot be sent as one package due to their size and weight, and also if the items that are part of one order are shipped from different locations (different warehouses), in both cases it is a composite order, with free postage only for the heaviest of the packages, and for the rest, postage is charged according to the price list.

Delivery takes place via delivery services DSV Transport doo and GLS doo according to the postal class, which is determined by weight product:

Price list (amounts are net)

GLS Delivery Service

Up to 2 KG = € 2.45

Up to 5 KG = € 2.99

Up to 10 KG = € 3.70

Up to 15 KG = € 4.40

Up to 20 KG = € 5.00

Up to 30 KG = € 5.50

Up to 40 KG = € 6.40

DSV Delivery

Up to 60 KG = 10 €

Up to 80 KG = 15 €

Up to 100 KG = 17 €

Up to 140 KG = 21 €

When purchasing products, the company forwards the invoice to the customer in the form of a .pdf document to his electronic invoice. The invoice lists the itemized price, along with any other costs associated with the purchase.

The buyer is obliged to check the correctness of the submitted data before placing the order. The company does not consider subsequent objections regarding the correctness of the issued invoices.

Shipping

The company works with a variety of delivery partners of its choice.

The company and its delivery partners deliver products in the Republic of Slovenia and within the European Union.

It is also possible to pick up in person at the locations of Ariessa d.o.o. Ljubljanska cesta 6, 3000 Celje within regular working hours or at a pre-agreed pick-up point, with advance payment by proforma invoice or with immediate payment via the online store. Products cannot be paid for at headquarters.

Estimated delivery time

Delivery delivery times are typically between 08:00 and 20:00 (Monday to Friday) or 08: 00-14: 00 (Saturday).

The estimated delivery time is usually 3-5 business days, with the delivery time from the moment the company delivers the product to the delivery service outside its influence. < / strong>

Delivery times may be extended during holidays and weekends.

Consequently, the company reserves the right to extend the estimated delivery time by 48 hours and is not liable for any damage that may occur to the buyer or a third party because the delivery partner has exceeded the scheduled delivery deadline, or due to the occurrence of other circumstances that also lie outside the influence of society (eg natural disasters).

Shipping cost

The price of delivery to all places within the Republic of Slovenia is charged according to the price list below, except in cases where the total amount of the entire order reaches or exceeds the amount of 80 EUR, with postage free in such cases , as long as the items are in the same warehouse and part of one package. If the items cannot be sent as one package due to their size and weight, and also if the items that are part of one order are shipped from different locations (different warehouses), in both cases it is a composite order, with free postage only for the heaviest of the packages, and for the rest, postage is charged according to the price list.

Delivery takes place via delivery services DSV Transport doo and GLS doo according to the postal class, which is determined by weight product:

Price list (amounts are net)

GLS Delivery Service

Up to 2 KG = € 2.45

Up to 5 KG = € 2.99

Up to 10 KG = € 3.70

Up to 15 KG = € 4.40

Up to 20 KG = € 5.00

Up to 30 KG = € 5.50

Up to 40 KG = € 6.40

DSV Delivery

Up to 60 KG = 10 €

Up to 80 KG = 15 €

Up to 100 KG = 17 €

Up to 140 KG = 21 €

• New Products : “New” indicates a product that was not yet available for purchase before being placed among the online store’s products on offer. . The product will have such a label for a minimum of 14 days and a maximum of 2 months.
  • Discounts : The “Discount” or “Promotion” label or the crossed-out price indicates a product that has a price significantly reduced compared to the price which the product had before receiving this mark. The percentage or amount of the reduction is stated next to the product (i.e. the percentage displayed or the special price crossed out at the otherwise regular price). Products are reduced at a random number of days, as the reductions are regularly updated according to the current state of stocks and the recorded amount of demand. In individual cases, it may happen that due to the sale of products at special prices, they are no longer in stock and thus available for order, and in the shortest possible time we will remove the label “Discount” or “Promotion” and attribute the label “Currently out of stock. ”
  • Sold out products : A product that is not currently available in the online store may be labeled “Currently out of stock” or “Currently out of stock” stock and we will not be able to obtain it from the supplier within the time normally provided for the delivery of the product concerned.
• Product ratings and opinions: With asterisks or numbers, the company publishes product ratings that it occasionally obtains itself or with the help of partners (e.g. through customer surveys) on all related websites and related social networks, as well as through other electronic channels.

• When is it not possible to withdraw from the contract? Pursuant to Article 43c of the Consumer Protection Act, withdrawal from the contract is not always possible for certain forms of goods (eg purchase of goods / services where the consumer has explicitly requested a visit to the company at home for emergency repairs or maintenance, etc.).

  Any customer (this applies only to individuals) who acquires a product for purposes outside of their gainful activity has the right to notify the company within 15 days of receiving the products that withdraws from the contract (order) without having to give a reason.

  The stated 15-day period begins on the day when the buyer acquires the right of possession over the goods (eg takes over the package from the supplier, takes over the package on his behalf by an authorized person, etc.). span>

  The buyer may notify the company of his wish to withdraw from the contract within the prescribed period by sending a completed form provided by the Consumer Protection Act and available to the buyer at this link, or to send an unequivocal statement clearly stating that he is withdrawing from the contract and the order or products in question to:

  • Company Email:

  shop@ariessa.com

  • company physical address:

  ARIESSA, trgovina in storitve, doo

  Ljubljanska cesta 6

  3000 Celje

  The customer can also use the following sample as a withdrawal form by copying or copying it on a piece of paper and sending it to the company’s address (or by copying it into an e-mail and sending it. to the above e-mail address), and before that fill in the fields marked with *:

  ARIESSA, trgovina in storitve, doo

  Ljubljanska cesta 6

  3000 Celje

   

  I would like to inform you that I am withdrawing from the contract for the sale of the following goods: * (specify the products you have purchased).

  Goods were ordered on: * and received on: b *

  Customer Name: *

  Customer Address: *

  Customer’s signature: * (only if the form is sent on paper)

  Date: *

  Notice of withdrawal shall be deemed to have been given in due time if the buyer has sent it to the company within the 30-day period referred to in the second or third paragraph of this Chapter. According to the Consumer Protection Act, the burden of proof regarding the exercise of the right to withdraw from the contract lies with the buyer.

  Return of the received products to the company within the above-mentioned withdrawal period is also considered a notice of withdrawal from the contract (no special message or form is required in this case).

  In case of withdrawal from the contract, the buyer must always return the received products. The only cost borne by the buyer in connection with the withdrawal from the contract is consequently the cost of returning the products, which in the case of shipping is charged according to the price list of the delivery service chosen by the buyer.

  Return of products in case of withdrawal from the contract

  In case of withdrawal from the contract, the buyer must always return the received products.

  Products must be returned to the company no later than 14 days from the day the consumer sends a message to the company regarding his withdrawal from the contract.

  This is done by the customer sending the products:

  • by mail to the physical address of the company:

  ARIESSA, trgovina in storitve, doo

  Ljubljanska cesta 6

  3000 Celje

  The only cost borne by the customer in connection with the withdrawal is consequently the cost of returning the products, which in the case of shipping is charged according to the price list of the delivery service chosen by the customer.

  The cost of returning goods that cannot be returned by post due to their nature is borne by the company.

  The buyer must return the product to the company in an undamaged condition and in the same quantity, unless the product is destroyed, damaged, lost or its quantity has decreased without the fault of the buyer.

  The company will not consider returns of products whose packaging or security seal has been opened, and the product belongs to the category of sealed products that are not suitable for return due to health protection or hygiene reasons or products that are perishable or expire quickly (ie food and foodstuffs).

  The buyer may not use the products without hindrance until the withdrawal from the contract. The customer may inspect and test the products to the extent strictly necessary to determine the actual condition of the product. The buyer is responsible for reducing the value of the goods if the reduction is due to conduct that is not necessarily necessary to determine the nature, properties and performance of the product.

  The company does not accept redemption shipments.

  Refund to customer in case of withdrawal

  If the company agrees that the buyer is entitled to withdraw from the contract, the refund of payments will include payments, including delivery costs, except for additional delivery costs in cases where the buyer has chosen the form delivery, which is not the most affordable offered standard form of delivery (eg express delivery), performed as soon as possible, but no later than within 14 days of receipt of the notice of withdrawal from the chapter “Withdrawal” of these General Terms. / span>

  In cases where the company does not agree that the buyer’s withdrawal from the contract is justified, it will notify the buyer within 5 days of receiving notice of withdrawal from the contract, and the buyer has the right to initiate an appeal procedure, as stated in the section “Assertions of factual errors and appeals” of these General Terms and Conditions.

  The company returns the received payments to the customer with the same means of payment as used by the customer in the online store (usually by payment to the customer’s transaction account), unless the customer has explicitly requested the use of another means of payment and if the buyer does not bear any additional costs as a result.

  When withdrawing from a contract where a voucher, discount code or promotional code has been used, these promotional items are considered as if there was a valid discount in the amount of the promotional item on the ordered product. , the used promotional means are not returned to the buyer. Only the actually paid purchase amount is always returned to the buyer. Upon withdrawal from the contract, the gift voucher is considered as a means of payment and is returned to the user in the form of a new gift voucher, and the amount paid is transferred or otherwise returned to the buyer.

  If the customer chooses to withdraw from the contract for the products that make up the kit, he may request a replacement for the same kit or a refund for the entire kit. The customer can replace the product from the set, in case of a material defect or damage to the product, but he cannot request a refund of the purchase price (but the refund is made only in the context of the entire set). In the event of a warranty claim on the product from the kit, the manufacturer’s warranty period applies.

  In exceptional cases, the company may also offer the buyer the purchase of the product with appropriate compensation, which the company determines in the minutes upon return. Reduced value redemption is taken into account upon confirmation of the buyer by e-mail. The buyer uses the said redemption exclusively when ordering another product of the same or higher value (credit) from the offer of products on the company’s online store.

  The right to a refund in the event of a warranty claim and material defects is regulated in more detail by the provisions of the applicable Consumer Protection Act.

  Actual product errors

  The product has a material error if it does not have:

  • properties required for its normal use;
  • properties that are necessary for the specific use for which the buyer is buying it, but which was known to the seller or should be known to him; </ li >
  • qualities and qualities that have been explicitly or tacitly agreed or prescribed;
  • if the seller has given the buyer a product that does not match the pattern or design.

  A material defect in the purchased product can be claimed by the customer when purchasing any product of the online store, for example, if the product does not work, if it does not have the properties it should have, or if it does not comply with an offer published on the online store in connection with it.

  When a customer claims a material defect in a product, he or she can choose between the four rights set out in the Consumer Protection Act, and may request:

  • debug,
  • replace the product with a new flawless product,
  • return a portion of the amount paid in proportion to the error,
  • refund.

  The customer can exercise his rights arising from a material defect if he notifies the company of the defect within two months from the day the defect was discovered. </span >

  The company is not responsible for material defects in the goods that appear after two years have elapsed since the thing was delivered.

  If the subject of the contract between the company and the buyer is a second-hand item, the company is not liable for material defects in the goods that appear after a year has passed since the item was delivered .

  Defective situation is deemed to have existed at the time of delivery if it occurs within six months of delivery.

  Enforcing factual errors and complaints

   

  The customer can claim a material defect regarding the product with the company by:

  • Company Email:

  shop@ariessa.com

  • company physical address:

  ARIESSA, trgovina in storitve, doo

  Ljubljanska cesta 6

  3000 Celje

  sends a message stating which products he bought from the company and when, and what material error he detected, and it is recommended that the invoice provided to him be included in the message. has been issued by the company in connection with the purchase of the product in question or other evidence proving that the product was purchased from the company (eg an e-mail containing an order confirmation). It is recommended that the message also include pictorial material, video, or other material explaining the alleged material error. If necessary, we will ask you for the possibility to inspect the product with a material defect (for example, by organizing the sending or receiving of the product for inspection at our own expense).

  Notification of the existence of a material defect may also be communicated by the customer to the company in person, in which case the company will issue a certificate to that effect.

  When the company receives the customer’s message about the existence of a material defect (complaint) and if the company agrees with the existence of a material defect, the company will part of the purchase price, refund of the amount paid) granted no later than eight days after receipt of the request to enforce the material error (complaint), whereby the company will in any cases where the established customer request would take longer to execute (eg longer to repair) , informed the buyer within the described eight-day period and agreed with him regarding further action.

  Even if the company does not agree with the alleged existence of a material error, the company will also respond to the buyer within eight days.

  If the buyer does not receive a response from the company in this regard, he can apply to the Market Inspectorate of the Republic of Slovenia , Dunajska cesta 160 1000 Ljubljana, T: 01 280 87 00, e-mail: gp.tirs@gov.si.

  The company also has a system in place to handle other complaints regarding products or purchases in the online store. Regarding a possible complaint, the user or buyer can contact the company via:

  • Company email

  shop@ariessa.com

  The company will acknowledge receipt of the complaint within five working days and notify the user or customer of the progress of the complaint procedure within a further eight days. The company will do its best to resolve any disputes amicably. If an amicable settlement of the dispute is not reached, the court with material jurisdiction in Ljubljana shall have exclusive territorial jurisdiction to resolve all disputes between the company and the user or buyer.

  Slovenian General and Procedural Law applies to these General Terms and Conditions and to all disputes between the company and the user or customer.

  For all relationships and for rights and obligations not regulated by these General Terms and Conditions, the applicable provisions of the Code of Obligations, the Electronic Market Act, the Personal Data Protection Act and Consumer Protection Act.

  Warranty for the smooth operation of certain products

  In Slovenia, in addition to a two-year guarantee of conformity, a certain one-year warranty for faultless operation is prescribed for certain types of goods, which must be issued by the manufacturer of goods for so-called “technical goods”. The list of goods for which the manufacturer must issue a one-year warranty is determined by

  Products published on the online store have a warranty if it is explicitly stated in the warranty card or on the invoice provided to the customer at the same time as the product.

  In addition to the warranty card, for products that have a warranty, the company will provide the customer with instructions for assembly and use, as well as a list of authorized services.

  For products with a warranty, the manufacturer will provide the customer with free repair within the warranty period specified on the warranty card, as part of the authorized service with which he has a supply contract. spare parts, no later than 45 days after receipt of the request to rectify the defect, otherwise the customer will replace the product with the same new and faultless product.

  In addition, for products with a warranty, the manufacturer will provide the consumer with the possibility of repair, maintenance of goods, spare parts and attachments (against payment) for at least three years after the expiration of the warranty period, insofar as this falls under the terms of the guarantee in question.

  Questions about which goods have a warranty and how the customer can claim the warranty can be asked to the company by sending a message to the company’s email address: shop@ariessa.com

   

  Warranty Rights Procedure

  The buyer must, within the warranty period and under warranty conditions, request a written request from the warranty provider (manufacturer) or authorized service center to rectify the defects, presenting both the product and the warranty and service sheet; a copy of the invoice.

  Customer is not charged for any troubleshooting or product replacement.

  For faster and more efficient handling of the warranty, the customer can send the product directly to the nearest authorized service center, otherwise he can send a written request with a detailed description of the defect and goods to the company, either to

  • Company Email:

  shop@ariessa.com , but

  • company physical address:

  ARIESSA, trgovina in storitve, doo

  Ljubljanska cesta 6

  3000 Celje

  The company will respond to the customer’s warranty claim within 8 working days.

  If the Company determines that the defect in the Product is due to improper handling by the Customer, which will result in the warranty claim being unjustified, it will send the Product back at its expense by written notice.

   

  Out-of-court settlement of consumer disputes

   

  In accordance with the regulations, the company does not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that the customer could initiate in accordance with the Out-of-Court Settlement of Consumer Disputes Act. bought them online.

   

  The company offers an online store in the territory of the Republic of Slovenia, ie within the European Economic Area, and consequently publishes an electronic link to the online consumer dispute resolution platform (SRPS) on its website. The platform is available to consumers at the following link:

  • https://webgate.ec.europa.eu/odr/ main / index.cfm? event = main.home.show & amp; lng = SL

  Copyright and Intellectual Property Ownership

  The accompanying software and content of the online store, including all text, graphics, logos, buttons, images, audio recordings and computer programs, are the exclusive property of the company or its partners. </span >

  Copyright also protects all databases (including their selection, order, and composition) that you can access in the online store.

  Any unauthorized reproduction, modification, distribution, download, republishing, display or execution of the software or content on the online store is strictly prohibited.

  Permitted use

  The online store may not be used other than for the following private and non-commercial purposes: (i) browsing the online store; (ii) interacting with buttons, contact forms and other aspects of the online store to make a purchase, (iii) sharing and posting a link to the online store.

  The use of automated systems or software to extract data from the site’s online store for commercial purposes (“screen scraping”) is strictly prohibited. 

• Mandatory information provided by the company to users as an information society service provider

  The company provides easy, direct and simple access to information about its company and headquarters, a valid e-mail address for fast and efficient communication, and its registration number, information on entry in the register stating the register and the registration number and the fact that the company is liable to pay value added tax at the bottom of the online store or at the beginning of these General Terms and Conditions. On the day of entry into force of these General Terms and Conditions, the company does not need special permits to perform its activity and does not practice a regulated profession and is not a member of such chambers.

  Mandatory information provided by the company to consumers before purchasing products remotely:

  • main features of the goods or services to the extent appropriate to the medium and the goods or services (

  including any after-sales services): are always displayed in writing and graphically with a description of each relevant product that the user views by navigating the online store, when whereby all product images are symbolic,

  • information about the company, the registered office of the company and the telephone number of the company, where available: are listed at the beginning of these General Terms and Conditions or at the bottom of the website shops,
  • information on the final price of the goods or services, including taxes, or the method of calculating the price if, due to the nature of the goods or services, it cannot be calculated in advance: > are listed next to the individual description of the product in question and on the subpage of the cart, which the user accesses by clicking on the “Add to cart” button, where the method of calculating prices or the validity of this information is specified in the “Product prices” section of these General Terms, < / span>
  • any additional costs of transport, delivery or shipping, or a warning that such costs may be incurred if they cannot be calculated in advance: are listed on the subpage shopping cart, which the user accesses by clicking on the “Add to cart” button, this information is specified in the “Delivery” section of these General Terms and Conditions,
  • payment terms and conditions of delivery and performance of the service, deadline for delivery of goods or performance of the service: are listed on the subpage of the shopping cart, which the user accesses by clicking to the “Add to cart” button or in the “Delivery” and “Payment methods” sections of these General Terms and Conditions,
  • Company Complaints Procedure: are listed in the “Enforcement of Material Errors and Complaints” section of these Terms and Conditions,
  • Notices of liability for material defects: are listed in the “Material Defects in the Product” section of these Terms and Conditions,

  >

  • after-sales service options and terms and voluntary guarantee / duration of the contract, where applicable, and conditions for withdrawal from a contract of indefinite duration or a contract with automatic renewal / functionality, including applicable measures for technical protection of digital content / compatibility of digital content with hardware and software with which the company is familiar or should be familiar: are mentioned in the chapter “Warranty for the smooth operation of certain products or on each individual warranty card.

  Other information that the company provides to consumers before making a purchase regarding:

  • the address at which the company actually operates, telephone numbers, fax numbers and e-mail addresses of the company, where available, and, if applicable, the name and registered office the company on whose behalf it acts and to which the consumer can address his complaint: are listed at the bottom of the online store or at the beginning of these General Terms and Conditions,
  • conditions, deadlines and procedures for exercising the right to withdraw from the contract in accordance with Articles 43.č and b43.d of the Consumer Protection Act, together with the form for withdrawal from the contract referred to in the fifth paragraph of Article b43.d of the same Act: are listed in the chapter “Withdrawal from the contract” of these General Terms and Conditions,
  • Indications that the consumer bears the cost of returning the goods, in case of withdrawal from the contract, if necessary: are listed in the chapter “Returning products in case withdraws from the contract “of these General Terms and Conditions,
  • the cost of returning goods if, due to their nature, they cannot be returned by post in the case of distance contracts: are listed in the “Returns” section. products in the event of withdrawal from the contract “of these General Terms and Conditions,
  • costs that the consumer must pay to the company in accordance with the first paragraph of Article a43.e of the Consumer Protection Act if he withdraws from the contract after he has filed requirement in accordance with the seventh paragraph of Article 43.c or the third paragraph of Article 433.č of this Act: are listed in the section “Return of products in case of withdrawal from the contract” of these General Terms and Conditions,
  • non-existence of the right to withdraw from the contract if the consumer does not have the right of withdrawal in accordance with the fifth paragraph of Article 43.č of the Consumer Protection Act, or if necessary about the circumstances , in which the consumer loses the right to withdraw from the contract: are listed in the section “Withdrawal from the contract” of these General Terms and Conditions,
  • Out -of-court dispute resolution and other remedies applicable to businesses and their accessibility: are listed in the “Out-of-Court Settlement of Consumer Disputes” section. «Of these General Terms and Conditions,
  • the address of the registered office of the company, if different from the address referred to in the previous point, and, where applicable, the address of the company on whose behalf he acts and to which the consumer may address the complaint. costs associated with the use of the means of communication, if different from the basic tariff / existence of codes of conduct and availability of any codes of conduct / minimum duration of consumer obligations under the contract / existence of deposits or other financial guarantees and conditions in relation to them, which must be paid for or provided by the consumer at the request of the company: are not specifically provided to the user, as they are not relevant to the products or activity of the online store.