Products have a warranty if stated on the warranty card or invoice. The warranty is valid subject to the instructions on the warranty card and upon submission of the invoice. The warranty periods are stated on the warranty cards or on the invoice.
Warranty information is also provided on the product introduction page. If there is no warranty information, the product does not have a warranty or the information is not known at this time. In the latter case, the buyer can contact the provider, who will provide up-to-date information.
Complaints and disputes
The provider complies with applicable consumer protection legislation. The provider shall make every effort to fulfill its duty to establish an effective system for dealing with complaints in the event of problems or disputes. The complaint is submitted via e-mail address email@example.com or by phone at 0303 6205800. The complaint handling procedure is confidential. The provider is aware that the essential feature of a consumer dispute, at least as far as judicial settlement is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the consumer not initiating a dispute in court. Therefore, the provider strives to the best of its ability to resolve any disputes amicably.
Out-of-court settlement of consumer disputes
In accordance with legal norms, the provider does not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that could be initiated by the consumer in accordance with the Out-of-Court Settlement of Consumer Disputes Act.
The provider publishes an electronic link to the online consumer dispute resolution platform (SRPS) on its website. The platform is available to consumers here.
That regulation derives from the Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) no. Regulation (EC) No 524/2013 of the European Parliament and of the Council on online settlement of consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22 / EC.